Prestigemats
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Shipping times

Covid-19 Shipping Delays:

Due to the Covid-19 issues all around the world, some parcels could be delayed and we have seen in rare instances delays of 7-14 working days on top of our normal shipping times below. We are doing our best to reduce the impact and make sure your order is delivered safely and in time but unfortunately each country is imposing different measures to reduce spread of Covid19 and tougher customs or quarantine checks

Production time

Delivery time

 Total delivery time

5-7 days

14-21 days

19-28 days

 

Shipping FAQ:

My parcel was shipped but I didn`t get an update

Your parcel is in transit to destination country, unfortunately this process could mean the parcel is handed over to different couriers, countries and airports that do not provide tracking information. The tracking number will update once parcel arrives in destination country and is checked and cleared by customs. Most countries do not update the tracking details till the parcel is checked and cleared by customs, and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.

My parcel is showing delivered but I didn`t receive it

Please check with your neighbours or your local post office as couriers can deliver parcels to different addresses or local post office if there is no answer at delivery point. You should also receive a notice from the courier explaining where the parcel was delivered.

Is signature required?

Yes, all our parcel require a signature to confirm safe delivery, but due to covid19 restrictions some countries/couriers will use the GPS tracking system fitted to their vehicle to confirm safe delivery of your parcel, and some will take photos of the parcel been delivered to your door. This is in line with internal courier rules to reduce the contact with customers and keep everyone safe

What if my parcel is lost?

We monitor every parcel and always keep in close contact with couriers to check for updates and make sure parcels are not lost. In the unlikely event where parcels get marked at lost in transit, we will remake and reship your order as soon as possible or offer you a full refund for your purchase

12 months warranty

Each Prestigemat™ set comes with 12 months warranty as standard to protect your investment

30 days money back

We offer a 30 days return or refund policy to protect your purchase. For any issues please contact us

Lifetime Benefits

Proven to increase the value of your vehicle with easy return on investment

Satisfaction Guarantee

Your satisfaction is our top priority. Our 5* customer support is here to help with any enquiry