During these unprecedented times, we will remain OPEN. Online retail is not affected by the closure rules and Prestigemats will trade as normal. We are working hard to minimise the effects of restrictions, border checks and delays in shipping.
Due to restrictions imposed by some countries, on individual basis, some parcels could face longer than normal transit times. We are working with a number of couriers, country dependent to improve the speed and delivery times of our parcels. Please be aware due to flight restrictions, plane cancellations and tighter custom border checks, some parcel could face delays in transit. We will provide full tracking details as normal.
All tracking numbers we provide are genuine, offered by couriers, but some could face delays in updating due to slower than normal transit times and courier availability
Current delay times:
We are experiencing higher than normal shipping times, due to country restrictions and low courier coverage. Average delays 14-30 days depending on country of destination. This is on top of our normal shipping time. Please allow at least 14 days for tracking details to update or status to change due to longer shipping times and thought customs checks in destination country. We are doing our best to get orders dispatched as soon as possible to avoid any further delays.
Lost or severely delayed parcels
We do not expect parcels to be lost in transit due to covid19 restrictions but some will be severely delayed. If you don`t see any update on tracking for more than 14 days, do not worry, we are in close daily contact with courier and we are checking all tracking numbers. If for any reason courier cannot find trace your parcel, we will issue a full refund for your order but only after courier has confirmed the parcel is lost in transit.
Covid-19 spread through parcels:
World Health Organisation has mentioned that the virus is not active on parcels, packages and surfaces for more than 2-3 hours. We are checking all our workers daily, and taking extra cleaning and protection measures to keep all workers safe.
As the parcels travel in different warehouses, are handled by different couriers and people, please Wash Your Hands after receiving, opening or handling the parcels and use hand sanitiser where possible to minimise the spread or risk of infection.
We are working hard to answer all your customer support enquiries. As we experience a higher than normal enquiry rate, please be aware that some emails and Facebook Messages could be answered with delays. We are doing our best to keep the same level of excellent support and answer all your enquiries as soon as possible.
Unfortunately, due to country parcel restrictions, we are currently unable to deliver our products to: Malta, Philippines, India, Saudi Arabia, Estonia and Moldova